Center Head​ KPMG Delivery Network Poland



Model pracy

Hybrid work

Sprawdź nasze wymagania

  • Excellent people leader with experience in leadership of large scale teams spanning multiple services (i.e. beyond indirect tax)
  • Are focused and on talent development and building a culture of client service
  • Embody KPMG values and step up as a local culture carrier
  • Demonstrate executive presence with collaborative relationship skills and commercial acumen
  • Are agile and action oriented with ability to drive and manage change
  • Minimum 15+ years of progressive tax and accounting compliance/process/technology experience in a large corporate environment and/or Big 4 or multinational law firm. Big-4 level of professionalism and client centricity / solutioning skills.
  • Significant experience leading large operational teams. Leadership and executive presence, including setting direction for, and coaching, seasoned and junior staff, and an ability to instill broader KPMG client centric culture to the KDN team.
  • Business building experience, ideally a delivery Centre that is part of a broader global operation
  • Successfully leading complex, milestone driven projects with cross-functional teams
  • Comfortable driving multiple tasks simultaneously, with a healthy amount of flexibility to adjust to changing priorities
  • Highly collaborative, and successful in working with globally distributed culturally diverse teams
  • Ability to identify and manage execution risks
  • Excellent written and spoken English, including PowerPoint skills
  • MBA or FP&A background (or equivalent) is preferred
  • Experience in process excellence (e.g. Lean) is ideal with continuous improvement mindset
  • Fluent in Polish

Odkryj zadania, które czekają na Ciebie

Hybrid work with travel to Wrocław/Warsaw required​​

We are looking for a high performing Centre Head, who will play a critical role in helping scale and further build out KDN PL in a way that ensures that the exemplary levels of client service delivery and quality that KPMG expects, are met.   The lead will ensure that the Centre builds and maintains a client centric operation that is fully integrated with KDN, which will set KPMG apart from its competitors and create value for KPMG globally and regionally.   

The Head will be responsible for ensuring overall service delivery and quality of from the center and providing the leadership and vision necessary to ensure that the center has the proper operational controls, administrative and reporting procedures, organizational policies, goals and people systems in place to grow effectively.  S/he will also be KDN PL face to clients and KPMG’s leaders for discussions about Centre, including the development of new client facing solutions/services it could offer, which includes those in KPMG’s Tax & Legal function, but ultimately in other KPMG functions as well (e.g. KPMG Advisory).   

The Center Head will have local people/performance management responsibility for the overall center; however, there may be globally operating resources within the center that will report through to other channels than to the Center Head (e.g. global KDN roles).

Since both KDN PL and the local Member Firm use the KPMG brand, it is critically important that there is alignment in the local market (e.g. recruiting) and the relationship between the two entities is collaborative and in a good place.  The Center Head is responsible for managing KDN PL’s relationship with KPMG Poland, including overseeing KDN PL’s receipt of any shared services that KPMG-PL provides (e.g. HR, IT, etc.). 

As Center Head:

  • Step up as the face of KDN to the local community, especially on HR, recruiting, and employee value proposition matters
  • Drive Center’s culture and ways of working, ensuring alignment with broader KDN
  • Establish the location as the employer of choice for compliance professionals
  • Chair the center’s Leadership Team
  • Oversee local people initiatives, including Global People Survey actions, retention, and mentoring/developing professionals
  • Accountable for local Staff Welfare (social) budget, and discretionary spend outside of Solutions
  • Local oversight and direction across corporate services (HR, IT, etc.) to enable a robust support system for client delivery & processes
  • Serve as KDN’s local representative responsible for interacting with the local Member Firm’s leadership
  • Local people/performance management responsibility for the overall center; however, there will be globally operating resources within the center that will report through to other channels than to the Center Head (e.g. global KDN roles).
  • Facilitate the development and operationalization of new processes
  • Active leader in the locations Corporate Social Responsibility and Inclusion & Diversity

As KDN Poland Head of Delivery:

  1. Overall Centre integration with broader KDN, including the development of new global and regional services delivered from the Centre
  • Collaborate with KDN and Global/Regional Tax & Legal leaders (and leaders from other Functions, e.g. KPMG Advisory) to develop the Centre, ensuring its global market relevance as well as a focus on the regional market’s needs
  • Own and develop Centre build-up strategy encompassing jurisdictional expansion, team size growth, delivery excellence, new service offering development in line with business needs
  • Ensure operations are fully integrated with the broader KDN, leveraging a common architecture of tools, technology, policies, methodologies, etc. Works in very close collaboration with Hungary to ensure that IDT dual location strategy is seamlessly integrated
  • Develop a culture in the center that ensures all clients working with the center experience a world class client experience
  1. Oversee KDN PL service delivery, ensuring requisite quality and efficiency
  • Responsible for ensuring all services are in compliance with KPMG quality and risk management standards
  • Managing KDN PL to meet its annual financial plan, subject to sales volume as expected, making adjustments during the year to the extent there are changes in sales volume
  • Develop and manage to monthly KPI’s (e.g. quality, operations, financial, etc.), and provide analysis and recommended plans of action where mitigation is required
  • Facilitate reporting to manage the operations of the business
  • Ensure quality and efficiency of delivery team activities
  • Manage cost and utilization of delivery teams within agreed ranges
  • Implement First Pass Yield in the location and drive a culture of continuous improvement
  • Deliver year-on-year efficiencies and quality per agreed targets
  • Ensure that consistent and standard EMA process in upheld between KDN PL and KGSH for IDT (Location agnostic client experience)
  • Contribute innovation ideas to further for efficiency and quality
  1. Oversee KDN PL client management, including sales/solutioning and transitions into the Centre
  • Face of KDN PL for sales initiatives involving the Centre
  • Accountable for assessing risk management issues as they arise and escalating to the proper leaders within KPMG as appropriate
  • Ensure on-time, on-quality and on-budget delivery of transitions into the Centre
  1. Oversight of overall operations and Centre administration
  • Local oversight and direction across corporate functions (HR, risk, IT etc.) to enable a robust support system for client delivery & processes. Some services will be provided globally centrally, while others will be shared services from local member firm.  Centre Lead is responsible for it working smoothly at the KDN PL level. 


Zobacz, co mamy dla Ciebie

  • sharing the costs of professional training & courses
  • work in a global network of professionals and a direct exposure to international environment
  • opportunity to contribute directly to the team creation and growth
  • attractive salary and other bonuses
  • KPMG flexible benefits package
  • flexible working time
  • hybrid work with travel to Wrocław/Warsaw required​

Nasz proces rekrutacyjny

2 3 4 Aplikacja online Rozmowa rekrutacyjna Spotkanie z przedstawicielami biznesu Witamy na pokładzie! 1

Poznaj lepiej zespół

The world of global advisory, audit and tax compliance services for large multi-nationals is rapidly changing and heavily dependent on technology.

The KPMG Delivery Network (KDN) is a KPMG special purpose member firm offering a way for clients to leverage KPMG top talent and technology platforms through regional teams of specialists, enabling economies of scale and a new way of working that expands beyond local capability

Together with KDN, KPMG member firms can drive the sales and delivery of global solutions at a competitive price and in a repeatable and consistent manner. As     a member of KDN, you’ll be a part of the KPMG family working alongside some of our profession’s most skilled practitioners on rewarding programs and initiatives that are changing the way business operates, delivering value to our clients, and driving positive change in the communities we serve.

You’ll be enabling KDN accelerate new ways of working, using cutting-edge technology and working together with our member firms located in nearly 150 countries    to help us achieve our ambition to be the most trusted and trustworthy professional services firm.

And through your work, you’ll build a global network and unlock opportunities that you may not have thought possible with access to great support, vast resources, and an inclusive, supportive environment to help you reach your full potential.


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